ANALYSIS OF UPN “VETERAN” JAKARTA STUDENT SATISFACTION WITH THE UPN “VETERAN” JAKARTA LIBRARY WEBSITE

Abstract

The library website is a vital tool in supporting the accessibility of academic information for students.This study aims to measure the level of student satisfaction with the library website of Universitas Pembangunan Nasional Veteran Jakarta (UPNVJ).The urgency of this study lies in the need to ensure that library digital services are able to meet user expectations and needs in the ever-evolving digital era. The WebQual method was used to assess the quality of the website based on three main dimensions: usability, information quality, and service interaction quality.With the results showing positive user ratings of the usability, information quality, and interaction quality of the UPN Veteran Jakarta library website, it can be concluded that the UPN Veteran Jakarta library website has successfully provided a satisfying experience for its users.This research is expected to provide input for library managers in improving the quality of their digital services to meet student expectations and needs.